FAQs | Cancelling or amending your booking

To cancel your booking please follow the instructions below or watch this helpful video.

  1. Click on this link to amend or cancel your booking
  2. Enter your Booking Reference number, (this can be found on your booking confirmation email), Surname and Arrival Date.
  3. Click ‘Cancel’
  4. Confirm changes
  5. Receive new confirmation email
  6. We will endeavour to process your refund within 15 working days from the date of cancellation

The ability to cancel is determined by the terms of the rate that you booked.

How do I know that my cancellation was successful?

A message will be displayed on screen confirming the cancellation number and that the refund was successful. You will also receive a confirmation email and refund receipt.

If you experience any problems please go to our Contact us page .

How long will it take for my refund to be processed?

We will cancel your booking immediately and process the refund. Depending on your card issuer, it may take 15 working days for the funds to reach your account.

I haven’t received my refund

If you haven’t received your refund within 15 working days, please give our reservations team a call on 0333 003 8101.

How do I amend my booking?

To amend your booking please follow the instructions below or watch this helpful video.

  1. Click ‘Manage booking’ found at the top of the page
  2. Enter your booking reference number, (this can be found on your booking confirmation email), surname and arrival date.
  3. Click ‘amend’
  4. Change your arrival date (subject to availability)
  5. Confirm changes
  6. Receive new confirmation email

For any price adjustments pertaining to your new booking:
(a) We will endeavour to process any partial refund within 15 working days from the date of amendment
(b) any additional payment will be payable on arrival across our all brands including Premier Inn, hub and ZIP.

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There are so many exciting things to do in the UK, so whether it’s last-minute weekend breaks or fun filled family holidays, we’ve got it all. No matter where your next adventure takes you, you can rest easy knowing you’ll get the same great-value rooms and friendly service at any of our 800+ hotels across the UK.

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